Patient Portal FAQs

How do I request a form or blue slip?


  1. Select the "Message a Doctor" feature to request a form.
  2. Click the "New Message" link
  3. Choose "The Office (General Inquiries)" from the "Message To" dropdown menu
  4. Choose "Other" in the Subject dropdown menu
  5. In the body of the message, detail the form you wish to be completed, how you would like to receive the form (pick-up, mail, fax), and phone number where you can be reached for any questions. Please provide a mailing address to have the form mailed or a fax number if you would like the form to be faxed. Remember there may be a waiting period for all forms. You will receive a response in your portal account inbox when the form has been completed.
  6. Click "Send Message" to submit your form request




How do I request a medication refill?


  1. Login to your portal account and click the Rx Refill box.
  2. Scroll down to the medication you wish to refill, and select Refill.
  3. Select your prescribing provider from the dropdown menu
  4. Type a message to the provider, if applicable.
  5. Find and select your preferred pharmacy.
  6. Click the "Request Refill" button to submit your request.




How do I send a message to my provider's Medical Assistant?


  1. Select the "Message a Doctor" feature to begin your message
  2. Click the "New Message" link
  3. Choose your provider from the "Message To" dropdown menu
  4. Choose a Subject from the dropdown menu
  5. In the body of the message, please provide the patient's name, date of birth, a phone number where you can be reached for any questions, and a brief, detailed description of your question or comment.
  6. Click "Send Message" to submit your form request
  7. You will receive a response in your portal account inbox




How do I view my child's immunizations?


  • Login to your patient portal account.
  • Select "Review Medical Record"
  • Choose "Immunizatons" from the lefthand side to review your child's immunization history




Why can't I see my child's information?


Your child may have reached 14 years of age and will need to consent to your access of their account. Please view our HIPAA section for more information. If this is not the case, and you cannot view your child's information, please contact our office for troubleshooting.




How do I link my children's accounts?


Please contact our office for assistance in linking proxy accounts.




Why am I not receiving email notifications about updates to my child’s portal account / How do I update my email address to receive updates?


  1. Login to your patient portal account
  2. Select "Account Settings" in the upper righthand corner
  3. Update your email address
  4. Choose "Save Account Settings"




Can I print my child's medical records from the portal?


Yes!

  1. Login to your patient portal
  2. Select "Review Medical Record"
  3. From this page you can print a Summary, a date range, download specific sections of your record, and even request an amendment.




What do I do if I'm locked out of my account?


Please contact our office, so we can reset your portal account.




My question isn't listed, so how do I receive assistance?


To request a portal invitation or for assistance with an issue not listed above, please contact our office at (256) 891-0300.





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At Smart Start Pediatrics, we offer primary & preventive healthcare to all pediatric patients without regard to race, color, national origin or handicap in compliance with the US Department of Health & Human Services regulations 45 CFR parts 80, 84 and 91. We offer essential services regardless of the ability to pay, discounts are based on family size & income. You may apply for the discount at the front desk.

Thank you!

La oficina de Smart Start Pediatra ofrece servicios de atención médica primaria y preventiva, sin considerar la raza, color, nacionalidad, origen o discapacidad en el cumplimiento de Estados Unidos Departamento de Salud y Servicios Humanos de la regulacion 45 CFR parte 80, 84, y 91. Ofrecemos servicios esenciales sin tener en cuenta la capacidad de paga, el descuento es de acuerdo al nivel de ingreso del paciente y su familia. Ustedes pueden aplicar para el descuento de servicio de salud con la recepcionista en la oficina.

¡Gracias!

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