Patient Portal FAQs
How do I request a form or blue slip?
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Select the "Message a Doctor" feature to request a form. -
Click the "New Message" link -
Choose "The Office (General Inquiries)" from the "Message To" dropdown menu -
Choose "Other" in the Subject dropdown menu -
In the body of the message, detail the form you wish to be completed, how you would like to receive the form (pick-up, mail, fax), and phone number where you can be reached for any questions. Please provide a mailing address to have the form mailed or a fax number if you would like the form to be faxed. Remember there may be a waiting period for all forms. You will receive a response in your portal account inbox when the form has been completed. -
Click "Send Message" to submit your form request
How do I request a medication refill?
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Login to your portal account and click the Rx Refill box. -
Scroll down to the medication you wish to refill, and select Refill. -
Select your prescribing provider from the dropdown menu -
Type a message to the provider, if applicable. -
Find and select your preferred pharmacy. -
Click the "Request Refill" button to submit your request.
How do I send a message to my provider's Medical Assistant?
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Select the "Message a Doctor" feature to begin your message -
Click the "New Message" link -
Choose your provider from the "Message To" dropdown menu -
Choose a Subject from the dropdown menu -
In the body of the message, please provide the patient's name, date of birth, a phone number where you can be reached for any questions, and a brief, detailed description of your question or comment. -
Click "Send Message" to submit your form request -
You will receive a response in your portal account inbox
How do I view my child's immunizations?
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Login to your patient portal account.
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Select "Review Medical Record"
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Choose "Immunizatons" from the lefthand side to review your child's immunization history
Why can't I see my child's information?
How do I link my children's accounts?
Please contact our office for assistance in linking proxy accounts.
Why am I not receiving email notifications about updates to my child’s portal account / How do I update my email address to receive updates?
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Login to your patient portal account -
Select "Account Settings" in the upper righthand corner -
Update your email address -
Choose "Save Account Settings"
Can I print my child's medical records from the portal?
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Login to your patient portal -
Select "Review Medical Record" -
From this page you can print a Summary, a date range, download specific sections of your record, and even request an amendment.
What do I do if I'm locked out of my account?
Please contact our office, so we can reset your portal account.
My question isn't listed, so how do I receive assistance?
To request a portal invitation or for assistance with an issue not listed above, please contact our office at (256) 891-0300.